RETURNS ONLINE
For items purchased online, you can send them back for a full refund within 28 days, provided it has not been used or fitted, and is returned with any packaging that form part of the goods with a valid proof of purchase.
If your item is faulty, please complete and include the returns formwith your goods when sending it back to us. Please retain your proof of postage as we will need that to reimburse you the cost of the return for the faulty items. This will be done once the return has been processed.
Here's the return address:
Louth Cycle Centre ltdReturns Dept,
Unit 10 - 11 Station Estate,
Newbridge Hill,
Louth,
Lincolnshire.
LN11 0JT
For yours and our safety; if your items are glassware etc, i.e something sharp, please email pictures to us and don't send anything back until we've been in contact with you.
For any returns, the original packaging and swing tickets, where applicable, need to still be in place.
Please note: Unfortunately, you can't return swimwear, underwear, pierced jewellery, personalised or bespoke items, items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery.
RETURNS-BOUGHT IN STORE
To return your item(s) bought in store for a credit note or where possible make an exchange, visit Louth Cycle Centre within 28 days of purchase provided your item has not been used or fitted, and is returned with any packaging that form part of the goods with a valid proof of purchase. This may not be possible on special order or custom built/personalised items.
If your item is faulty, we will provide a full refund. Please provide a valid proof of purchase.
Unfortunately, you can't return swimwear, underwear, pierced jewellery, personalised or bespoke items, items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery.
CAN I EXCHANGE AN ORDER?
You can return an online item for an exchange. Please mark size required on the returns form.
If we don’t have the item you want in stock, we will process a refund instead.